Terms and Conditions Star996 – Platform Usage Policy

Star996 is committed to providing a safe, transparent, and responsible online betting environment for all its members in Malaysia. These Terms and Conditions have been carefully drafted to protect the interests of both parties — members and the platform — while ensuring all activities are conducted in accordance with clear guidelines that are understandable to all users.

By registering an account, accessing, or using any part of the star996 platform — including the website, mobile app, and all related services — you automatically accept and agree to be bound by these Terms and Conditions and all related policies listed on our platform, including Privacy Policy and Responsible Gaming Policy.

Acceptance of these terms also covers all future updates, amendments, and additions. star996 reserves the right to modify these Terms and Conditions at any time without prior notice, and it is the member's responsibility to review this document periodically. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

2.1 Minimum Age Requirement

Registration and use of the star996 platform is restricted to individuals who aged 18 and above only. Star996 takes this matter very seriously and applies a strict identity verification process (KYC — Know Your Customer) to ensure all members meet this minimum age requirement. Any account found to belong to an underage user will be terminated immediately and all funds withheld pending the completion of an investigation.

2.2 One Account Per User

Each individual is only permitted to register and own one (1) active account at Star996. Opening multiple accounts using the same or different information is strictly prohibited. If Star996 identifies that a member owns more than one account, the platform reserves the right to close all accounts involved and forfeit any winnings or balances accumulated in those accounts.

2.3 Accuracy of Registration Information

You are responsible for ensuring that all information provided during the registration process is accurate, complete, and up to date. This includes your full name, date of birth, phone number, email address, and banking details. Any inaccuracies discovered during the KYC verification process may result in delays or cancellation of fund withdrawals.

• The name on your star996 account must match the name on your official identification document.
• The registered email address must be active and fully accessible by you.
• The registered phone number must be an active Malaysia number registered in your name.
• The bank details provided must belong to an account in your own name — withdrawals to third-party accounts are not permitted.

2.4 Geographic Restrictions

Star996 operates exclusively for the Malaysian market. Access from certain countries may be restricted based on legal and local regulatory requirements. Star996 is not responsible for any legal consequences arising from the use of the platform outside permitted regions.

You are fully responsible for all activities that occur under your account. It is important that you keep your password and login credentials confidential. star996 recommends enabling the two-factor authentication (2FA) feature available in your account settings for an added layer of security.

3.1 Member Security Obligations

• Never share your login credentials with anyone, including family members or friends.
• Use a strong and unique password for your star996 account.
• Log out after every session, especially when using a public or shared device.
• Contact star996 customer support immediately if you suspect any unauthorized activity on your account.
• Do not access the platform over public Wi-Fi without VPN protection.

3.2 Prohibited Account Use

Your star996 account is for your personal use only. The following are strictly prohibited:

• Lending, transferring, or selling your account to another party.
• Using automated software, bots, or any tools specifically developed to manipulate gameplay.
• Engaging in any form of fraud, collusion, or attempts to exploit system vulnerabilities.
• Using your account for money laundering or any other illegal financial activity.

4.1 Deposit Methods

Star996 supports a variety of deposit methods convenient for Malaysian users, including bank transfers via FPX, digital wallets (Touch 'n Go eWallet, GrabPay), and cryptocurrency transactions. All deposits are processed in real time and are typically credited to your account within less than one minute.

4.2 Withdrawal Policy

Star996 is committed to processing all valid withdrawals within three to five minutes during normal operating hours. However, withdrawals may take longer in the following situations:

• The KYC verification process is incomplete or additional documents are required.
• Withdrawal requests exceeding the daily limit or the limit set for your membership tier.
• Suspicious account activity requiring further security review.
• Withdrawals made during scheduled system maintenance windows.

4.3 Transaction Limits & Fees

Minimum deposit limits, minimum withdrawal limits, and maximum withdrawal limits are subject to membership tier and chosen payment method. VIP members enjoy higher daily withdrawal limits compared to standard members. star996 does not charge any processing fees for most transactions; however, third-party payment providers may impose their own fees.

4.4 Identity Verification (KYC)

As part of star996's commitment to security and compliance, all members are required to complete an identity verification process before their first withdrawal is processed. Documents that may be required include a national identity card (MyKad), bank statement, and proof of address. This process is typically completed within 24 business hours.

Star996 offers a wide range of attractive bonuses and promotions to its members. All bonuses are subject to wagering requirements (rollover requirements) that must be fulfilled before a withdrawal can be made. The specific wagering requirements for each bonus will be clearly stated in the relevant promotion terms.

5.1 General Bonus Principles

• Each bonus may only be claimed once per eligibility, unless otherwise stated.
• Bonuses may not be transferred to other members or directly exchanged for cash.
• Star996 reserves the right to withdraw any bonus granted if its usage conditions are violated.
• Bets placed using bonus funds only may not qualify for withdrawal eligibility purposes in certain situations.
• All bonuses have a set validity period; unused bonuses will expire automatically once that period ends.

5.2 Prohibition of Bonus Abuse

Star996 actively monitors bonus usage to detect any abuse attempts. Activities such as hedging bets to fulfil rollover requirements, opening multiple accounts to repeatedly claim bonuses, or any strategy deemed to be exploiting the promotions system are prohibited and may result in account termination and forfeiture of related bonuses and winnings.

All games and bets on Star996 — including Sports Betting, online casino, Slot Games, and e-sports — are subject to the specific rules stated in their respective sections on the platform. Members are responsible for understanding the rules of their chosen game before placing any bets.

6.1 Finality of Results

All settled game results and bets are final and cannot be altered. star996 uses a Random Number Generator (RNG) independently audited and certified by a third-party auditing body for all casino games, ensuring true fairness and randomness. For Sports Betting, results are based on official outcomes announced by the respective sporting authorities.

6.2 Void Bets

Star996 reserves the right to void any bet deemed invalid, including bets accepted due to technical errors in odds display, bets placed after the start of an event, or bets involving markets affected by external manipulation.

6.3 Betting Limits

Minimum and maximum betting limits vary by game type, market, and membership tier. These limits may change at any time based on platform risk management decisions. VIP members generally enjoy higher maximum betting limits compared to standard members.

Star996 takes responsible gaming seriously. We believe that betting should remain an enjoyable form of entertainment, not a source of financial stress or personal difficulties. Our platform provides a range of self-control tools accessible directly from your account settings.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set the maximum loss amount you are willing to absorb within a given period.
• Cool-Off Period: Activate a temporary cooling-off period of 24 hours to 30 days if you feel you need a break.
• Self-Exclusion: The option to self-exclude from the platform for an extended period, including permanent exclusion if required.
• Help Links: Star996 provides links to free counselling support organisations for those who need professional assistance.

For more information, please visit the Responsible Gaming which contains a complete guide and available support resources.

All content on the star996 platform — including logos, designs, text, graphics, software code, databases, and domain names — is the exclusive property of star996 or its licensors and is protected by applicable copyright and intellectual property laws. No part of this platform may be copied, distributed, modified, or used for commercial purposes without prior written consent from star996.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the star996 platform for personal and non-commercial purposes only, subject to full compliance with these Terms and Conditions.

9.1 Termination by Member

You have the right to close your star996 account at any time by contacting our customer support team. Prior to account closure, please ensure all available funds have been withdrawn. Any bonus with unfulfilled wagering requirements will be automatically forfeited upon account closure.

9.2 Termination or Suspension by star996

Star996 reserves the right to suspend or terminate any member's account without prior notice in the following situations:

• Violation of any terms set out in this document.
• Confirmation that a member is under 18 years of age.
• Confirmation that registration information is false or misleading.
• Activity suspected to be related to fraud, money laundering, or collusion.
• Requests from regulatory authorities or law enforcement agencies.
• Abuse of the bonus system or exploitation of technical bugs.

Star996 strives to keep the platform running uninterrupted 24 hours a day, seven days a week. However, we cannot guarantee that the platform will be entirely free from technical disruptions, errors, or downtime due to scheduled maintenance or circumstances beyond our control.

To the extent permitted by applicable law, Star996 shall not be liable for any indirect, consequential, or incidental losses arising from the use of or inability to use our platform, including but not limited to loss of funds, anticipated profits, or data.

Star996 is also not responsible for the content or privacy practices of third-party websites that may be linked from our platform. You access those third-party websites at your own risk.

Star996 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Material amendments will be communicated to members via their registered email or a prominent notice within the platform at least 7 days before the changes take effect, except in cases of emergency or legal requirements demanding immediate action.

It is your responsibility to review this Terms and Conditions page periodically. The last updated date displayed at the top of this document allows you to identify whether any changes have been made since your last visit. Continued use of the platform after any amendments take effect constitutes acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of star996's services, our customer support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly within the Star996 platform and mobile app — the fastest way to get immediate assistance.
• Email: [email protected] — for written enquiries requiring documentation or further reference.
• Telegram: Follow the official star996 Telegram channel for the latest updates and exclusive promotions.

Our team operates in both Malay and English, with an average live chat response time of under two minutes. We are always committed to the satisfaction and comfort of every star996 member.